Question 1

Q: What’s involved?

Accepted Answer

A: We have many different party options as outlined in the above information - Once everyone has arrived and signed in, we deliver a safety brief and then the party begins - We aim for food about half way through, allowing time either side for the activities.

Question 2

Q: What’s the difference between the Open Session party and a coached party?

Accepted Answer

A: Open session is an uncoached session, where after the safety brief the participants have time to explore, play and use the facilities.  A coached party will have a member of staff taking the kids through games, challenges and activities during the first half, before the break for food. After that the kids go back on for some open session time in their remaining time.

Question 3

Q: What do I need to bring?

Accepted Answer

A: You are welcome to self cater (no hot food/ exterior takeaways) , bring banners, table clothes, balloons cake etc . If taking our no hassle food package, we will provide plates , cups , unlimited squash and water jugs.

Question 4

Q: Can parents stay / Do they need to?

Accepted Answer

A: Yes parents are welcome to stay, though if children are over 7 you do not have too. Close contact supervision for ages 4-6 during free play section will require you to stay on site.

Question 5

Q: Can siblings join in?

Accepted Answer

A: Yes of course, you can either add them on to the party via front desk, or put them on an open session if they are not wanting to take part (with the approval of the party host). Under 4’s aren’t technically supposed to participate, but if it’s quiet/ you have the exclusive slot, we don’t mind them playing on the side as long as there is an adult with them at all times.

Question 6

Q: How much deposit do you need? When do I pay the final balance?

Accepted Answer

A: When booking through our online widget, a £50 deposit is taken to secure the booking. If a party is booked through us another way, an invoice for a BACs transfer will be sent to confirm your party. We take the final payment during the party, and we charge for the amount that have turn up (including add ons like Pizza, slush deals, coffee tabs etc) -  We have to take payment for the minimum number of participants for that party slot if there are drop outs and the numbers are under the slots requirements.

Question 7

Q: When do you need final numbers and confirmation for food?

Accepted Answer

A: When booking we need an idea of the estimated numbers. There a minimum numbers required for specific slots (i.e 20 for exclusive use on a weekend)  - let us know any updates as soon as you have them - This can affect our staff rota and also the capacity of the booking system. 
Food is ordered after all participants are present, so you can decide on the day if you change your mind and want the food package, or would like to order more, or less. The minimum number of pizza we can order for a party is 10.

Question 8

Q: What facilities do you have for the parents?

Accepted Answer

A: There are snacks, cold drinks and a coffee machine with tea available.  The  coffee machine takes coins, but we can set up a tab for parents or exchange coins from card payments/notes. Plenty of sofas and tables will be free and the party will be viewable from the reception area.

Question 9

Q: When do we turn up?

Accepted Answer

A: You can arrive around 10-15 minutes before your session, though we advise you to make sure the waiver link has been sent out to parents beforehand and arrive 5 minutes before your session. We will often be going back-to-back with bookings, so bear with us while we get your table cleaned up and sorted, try not to arrive too early (or too late).

Question 10

Q: Where can I find the waiver link?

Accepted Answer

A: After booking, your confirmation email will contain a unique link for you to send out with your invites, this links each participant to your booking and speeds up the check in process! Otherwise it’s on the header of our website.

Question 11

Q: What’s included with the pizza option?

Accepted Answer

A:  A mix of Dominos Pizza, sides and unlimited squash/water.  Cups and plates are provided in the cost of £4pp on the booking (we have to have 10 participants min for a food order). We can cater for Vegans/ Veggies as well as Gluten free. Please refer to the alergene document here if you’re concerned about allergies.

Question 12

Q: My date isn’t available?

Accepted Answer

A: Please fill out the Party Enquiry Form at the bottom of the party page and one of our management team will be in touch asap.

Question 13

Q: What do the kids need to wear?

Accepted Answer

A: Clean and comfortable clothing. Shoes are required, we recommend trainers. (Participants wearing unsuitable shoes could be denied access to the facility for safety reasons).

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