Question 1

Is there any hidden fees?

Accepted Answer

No, our memberships are on a rolling monthly basis and can be canceled at any time with no cancelation fee. We only require a 10 day notice to process the cancelation.

Question 2

What is "Parent Access"

Accepted Answer

We understand most clubs aim their memberships at kids, with nothing much for the parent to gain. So we have added Parent access, meaning while the kids do the classes, parents can make use of the facility too. This also includes the Adult class running on a Monday evening or Wednesday evening at 7:30pm.

Question 3

How do I use my membership to book classes and sessions?

Accepted Answer

When going through our booking system, you will purchase the class or session as normal, however when it comes to the payment page you will be asked for a discount code / membership number. This is where you will enter your unique code attatched to your membership, or alternatively if you speak to us once you have taken out your membership we can give you a 4 digit pin you can use instead of the membership number.

Question 4

Now that I'm a member, do I still have to book, or can I just turn up?

Accepted Answer

We always encourage our members to book online. Although we can sometimes facilitate walk-ins. On weekends we often reach capacity and will have to turn anyone away who has not booked in advance if we are full. This also helps us effectively plan lessons and manage staff if we know who is turning up each day.

Question 5

What is meant by "Uses"?

Accepted Answer

So if you have a bronze membership, you would have 4 uses per month. Meaning you can attend the facility 4 times that month for an hour. This can include classes or open sessions. So if you think you will use more than 4 hours in a month, it's worth getting a Silver or Gold to maximise savings.

Frequently asked questions

Is there any hidden fees?

What is "Parent Access"

How do I use my membership to book classes and sessions?

Now that I'm a member, do I still have to book, or can I just turn up?

What is meant by "Uses"?